Refund & Returns Policy

1. Return Window

You can request a return or refund within 14 days of receiving your order. To be eligible, your item must be unused, in its original packaging, and in the same condition that you received it.

2. Non-Returnable Items

Certain items such as perishable goods, custom products, or personal care items may not be eligible for return. Please check the product page or contact us for clarification before purchasing.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 5–10 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please email us with details and a photo of the issue.

5. Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped. We recommend using a trackable shipping service for safety.

6. Contact Us

To request a return or ask about refund eligibility, contact us at:
Email: support@aizots.com

Brand: Aizots™ (Owned by G28 CO.,LTD)

U.S. Address: 548 Market Street, Suite 62341, San Francisco, CA 94104, United States

Vietnam Office: Lot B123B, Street No. 7, Thai Hoa Industrial Park, Tan Hoa Hamlet, Duc Lap Ha Commune, Duc Hoa District, Long An Province, Vietnam

Phone: +1 9702584068

Email: support@aizots.com

Website: www.aizots.com